{"id":223,"date":"2026-06-02T10:47:32","date_gmt":"2026-06-02T08:47:32","guid":{"rendered":"https:\/\/phoenixwp.com\/support\/"},"modified":"2026-07-02T17:43:14","modified_gmt":"2026-07-02T15:43:14","slug":"support","status":"publish","type":"page","link":"https:\/\/phoenixwp.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n

Help with PhoenixWP WooCommerce Plugins<\/strong> \u2014 Installation, Free Version, Pro Licenses, and Common Errors. Each module can be used independently<\/strong> (no additional base plugin required). <\/p>\n\n

First: Product Page & Documentation<\/h2>\n\n

Most answers can be found on the respective product page<\/strong> (instructions, FAQ, Free vs. Pro). Please check there first: <\/p>\n\n

Plugin<\/th>Product Page<\/th>Type<\/th><\/tr><\/thead>
PhoenixWP Gift<\/strong><\/td>Description & Documentation<\/a><\/td>Free + Pro<\/td><\/tr>
PhoenixWP Price Labels<\/strong><\/td>Description & Documentation<\/a><\/td>Free + Pro<\/td><\/tr>
PhoenixWP Fix \u2014 German Market DHL & WCML<\/strong><\/td>Product Page<\/a><\/td>100 % free<\/td><\/tr><\/tbody><\/table><\/figure>\n\n

Free Downloads<\/strong>: Plugin Directory<\/a> (wordpress.org). Pro Version<\/strong>: Pricing<\/a>.<\/p>\n\n

Activate Pro License (Gift Pro, Price Labels Pro)<\/h2>\n\n

After purchasing a Pro version<\/a>, you’ll receive an email from Freemius<\/strong> with your license key and download link.<\/p>\n\n

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  1. Install and activate the plugin \u2014 WooCommerce<\/strong> must be active (for Gift & Price Labels).<\/li>\n\n\n\n
  2. In the WordPress admin panel, open the Plugins menu: PhoenixWP Gift<\/strong> or PhoenixWP Price Labels<\/strong>.<\/li>\n\n\n\n
  3. \u201cLicense<\/strong>\u201d or \u201cAccount<\/strong>\u201d (Freemius) submenu \u2014 Enter the license key and activate it.<\/li>\n\n\n\n
  4. Upon successful completion: Pro features are unlocked (e.g., multiple gift rules, barcode\/bulk for price labels).<\/li>\n<\/ol>\n\n

    Free \u2192 Pro:<\/strong> Activate the Pro license on the same site \u2014 usually no reinstallation is necessary.<\/p>\n\n

    Customer Account:<\/strong> Invoices, renewals, and licenses in the Freemius Customer Portal<\/a> (Account<\/strong> menu on phoenixwp.com).<\/p>\n\n

    When to Contact Us<\/h2>\n\n
    Topic<\/th>Please first<\/th><\/tr><\/thead>
    Setup, FAQ, Display<\/td>Product page (see table above)<\/td><\/tr>
    Pro, Invoice, Download<\/td>Pricing<\/a> \u00b7 Freemius Portal<\/td><\/tr>
    General WooCommerce \/ Theme<\/td>Theme Developer or WooCommerce Support<\/td><\/tr><\/tbody><\/table><\/figure>\n\n

    Help & Contact<\/h2>\n\n

    Use the form below (or the email address on this page). Please specify:<\/strong><\/p>\n\n

      \n
    • Plugin name and version (e.g., PhoenixWP Gift 1.0.0)<\/li>\n\n\n\n
    • WordPress, WooCommerce<\/strong>, and PHP versions<\/li>\n\n\n\n
    • Active Theme<\/li>\n\n\n\n
    • Brief description of the error + what you’ve already tried based on the documentation<\/li>\n\n\n\n
    • If you have license issues: Order email, license key (abbreviated), screenshot of the message in the plugin<\/li>\n<\/ul>\n\n

      Response time:<\/strong> Usually within 2 business days (Mon\u2013Fri). No 24\/7 support on the free tier <\/p>\n\n

      This page is not a substitute for individual legal or tax advice for your store.<\/em><\/p>\n\n

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