# Support
Before you contact us: most questions about **PhoenixWP Gift Product** (setup, thresholds, labels, WooCommerce blocks) are covered in the documentation.
**→ [PhoenixWP Gift Product — Help & FAQ](https://phoenixwp.com/en/docs/phoenix-wp-gift/)**
**→ [Documentation overview](https://phoenixwp.com/en/docs/)**
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## When to contact support
| Topic | Please check first |
|——-|———————|
| Gift not added / disappears | [Gift — Troubleshooting](https://phoenixwp.com/en/docs/phoenix-wp-gift/#troubleshooting) |
| Label / display on cart | [Gift — Label and CSS](https://phoenixwp.com/en/docs/phoenix-wp-gift/#display-label-and-css) |
| Pro, license, invoice, download | [Pricing](https://phoenixwp.com/en/pricing/) |
| General WooCommerce / theme issues | Theme developer or WooCommerce support |
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## Contact
Use the form below (or the email address shown on this page).
**To help us respond faster, please include:**
– WordPress and **WooCommerce version**
– PHP version
– Active **theme** (name)
– PhoenixWP Gift **version**
– **Cart/checkout:** block or classic shortcode?
– Short description and what you already tried from the docs
**Response time:** We usually reply within **2 business days** (Mon–Fri, excluding public holidays). No 24/7 support on the free tier.
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## Gift Pro & licensing
Purchases, license keys, and downloads are handled on **phoenixwp.com** (SureCart / EDD later).
– **Buy Pro:** [Pricing](https://phoenixwp.com/en/pricing/)
– **Gift Pro product page:** [phoenixwp.com/phoenix-wp-gift/](https://phoenixwp.com/phoenix-wp-gift/)
For license issues: order email, customer account (dashboard), and a screenshot of any plugin error message if possible.
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## Free plugin (WordPress.org)
Install and updates via the **WordPress plugin directory**. Support for free features is primarily through this documentation; bug reports with the details above are welcome.
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*This page does not replace legal or tax advice for your store.*
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