Help with PhoenixWP WooCommerce Plugins — Installation, Free Version, Pro Licenses, and Common Errors. Each module can be used independently (no additional base plugin required).
First: Product Page & Documentation
Most of the answers can be found on the respective product page (instructions, FAQ, Free vs. Pro). Please check there first:
| Plugin | Product Page | Type |
|---|---|---|
| PhoenixWP Gift | Description & Documentation | Free + Pro |
| PhoenixWP Price Labels | Description & Documentation | Free + Pro |
| PhoenixWP Fix — German Market DHL & WCML | Product Page | 100 % free |
Free Downloads: Plugin Directory (wordpress.org, once the listing is approved). Pro Version: Pricing.
Activate Pro License (Gift Pro, Price Labels Pro)
After purchasing a Pro version, you’ll receive an email from Freemius with your license key and download link.
- Install and activate the plugin — WooCommerce must be active (for Gift & Price Labels).
- In the WordPress admin panel, open the Plugins menu: PhoenixWP Gift or PhoenixWP Price Labels.
- “License” or “Account” (Freemius) submenu — Enter the license key and activate it.
- Upon successful completion: Pro features are unlocked (e.g., multiple gift rules, barcode/bulk for price labels).
Free → Pro: Activate the Pro license on the same site — usually no reinstallation is necessary.
Customer Account: Invoices, renewals, and licenses in the Freemius Customer Portal (Account menu on phoenixwp.com).
When to Contact Us
| Topic | Please first |
|---|---|
| Setup, FAQ, Display | Product page (see table above) |
| Pro, Invoice, Download | Pricing · Freemius Portal |
| General WooCommerce / Theme | Theme Developer or WooCommerce Support |
Help & Contact
Use the form below (or the email address on this page). Please specify:
- Plugin name and version (e.g., PhoenixWP Gift 1.0.0)
- WordPress, WooCommerce, and PHP versions
- Active Theme
- Brief description of the error + what you’ve already tried based on the documentation
- If you have license issues: Order email, license key (abbreviated), screenshot of the message in the plugin
Response time: Usually within 2 business days (Mon–Fri). No 24/7 support on the free tier
This page is not a substitute for individual legal or tax advice for your store.
